Warranty Policy

Your Wilson home is covered by limited warranties that apply to material and workmanship as noted below. Please review the complete warranty document carefully, as it provides many helpful care and maintenance procedures to give you a better understanding of your new home. In addition, the following guidelines will help explain the procedures for requesting customer service work and the parameters of work, which are regarded as homeowner maintenance.

WALK THRU:
Just prior to the close of escrow, our representatives will "walk" your new home with you to inspect for visual defects. This is an important step in the warranty coverage process, as it provides a list of things that need to be fixed or repaired. Items needing attention, but not noted on the walk thru may not be covered by warranty at a later date. Be certain to include your name, address, lot number and tract name along with work and home phone numbers where you can be reached during the daytime for scheduling purposes.
Defects covered under your Wilson Homes warranty and not noted on your walk thru list should be listed on a Customer Service Request form or letter. You may want to keep a list handy in a convenient location and list items as you notice them during the first 30 days of occupancy. Any subsequent customer service requests must be in accordance with warranty policies as explained in this warranty manual and mailed of faxed to Wilson Construction. DO NOT GIVE YOUR 30-DAY LIST TO SUPERINTENDENTS OR SUBCONTRACTORS. As you prepare your customer service repair list, please provide enough detail for us to identify the problem. For example, "second bathroom - cold water line leaks under the sink". NOT - "Plumbing problem in bathroom".
While we will provide service on the vast majority of covered items reported, some items requested will simply not be covered by warranty. We will explain such instances to you in detail as they occur. We believe that after reading this warranty manual, a more complete understanding of the coverage will ensue.

EMERGENCIES:
To facilitate a better understanding of what constitutes an emergency, the following conditions are considered emergencies that require immediate attention:

1. Total stoppage of the plumbing or sewer system (but not if one toilet or sink is stopped and the others are operating).
2. A water leak, which requires the water service to be shut off to avoid serious damage to the home or furnishings.
3. Complete loss of heat or air conditioning.
4. Total loss of electrical service.
5. Furnace inoperative.
6. Broken water line - main service (but not if it the supply to a sink, lavatory, or toilet as these can be turned off at the valves located below each fixture).
7. Gas leak (call P.G. & E. 1-800-743-5000)
8. Significant water leak from rainwater intrusion.

The following items are conditions that are NOT considered an emergency:

1. Dripping faucet.
2. Leak at drains under sinks or lavatories where valves can be turned off to stop the leak.
3. One toilet or one sink stopped up.
4. Lights out in any part of the house.
5. Loss of hot water.
6. Oven or microwave not working.
7. Problems with the range / cook top.

Remember you can often solve an emergency, or reduce its effects on your home, by shutting off main valves or circuit breaker switches until service can be arranged. You should assume responsibility for protection of your home and your personal property from possible damage in an emergency. Warranty service may not be available if an emergency is the result of homeowner's improper or unsafe activities.